Refund & Cancellation Policy
Overview
This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds are handled for bookings made with MoonCress By Orion Wellness, including online payments made through third-party payment gateways.
Cancellation Policy
- Rescheduling — If you need to reschedule, please contact us as early as possible. We will do our best to accommodate your preferred slot, subject to availability.
- Cancellations — Cancellations must be requested by contacting us. Refund eligibility may depend on the time of cancellation and booking circumstances.
- No-shows — If you do not arrive for your appointment and do not notify us in advance, the booking may be treated as a no-show and may not be eligible for a refund.
Refund Eligibility
Where applicable, refunds may be considered for:
- Duplicate payments for the same booking
- Payment captured but booking not confirmed due to a technical issue (subject to verification)
- Cancellations requested in advance where the reserved slot can reasonably be released, as determined by us
Non-Refundable Situations
- Services already partially or fully rendered
- No-shows or late arrivals that prevent the service from being delivered as booked
- Change of mind after the appointment time has commenced
- Non-refundable charges imposed by banks or payment providers (if applicable)
Processing Time
If a refund is approved, we will initiate the refund within a reasonable timeframe after verification. The time for the amount to reflect in your account depends on your bank and payment provider processing timelines.
Payment Method
Approved refunds are generally processed back to the original payment method used for the transaction, unless otherwise required by law or operationally necessary.
Contact for Refund Requests
To request a cancellation, reschedule, or refund, please contact us with your booking details and payment reference (if available):
- Email — info@mooncress.com
- Phone — +91 9481-9481-80 / +91 9481-9481-32