Privacy Policy
Introduction
MoonCress By Orion Wellness (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, contact us, or book services. By using our website or providing information to us, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information in the following categories:
- Personal information — name, phone number, email address, service preferences, booking details, and any message you submit via calls, WhatsApp, email, or website forms.
- Payment-related information — transaction identifiers, amount, and payment status received from our payment partners (we do not intentionally collect or store your full card details on our servers).
- Usage data — IP address, device and browser information, pages viewed, referring pages, approximate location (city/region), and basic diagnostics to understand and improve site performance.
How We Use Your Information
We use information we collect for legitimate business purposes, including:
- Responding to enquiries and providing customer support
- Creating and managing appointments and bookings
- Processing payments and confirming transactions
- Sending transactional communications (confirmations, status updates, and service-related messages)
- Improving our website, service quality, and guest experience
- Protecting against fraud, misuse, and security incidents
- Complying with applicable laws and enforcing our policies
Cookies & Tracking Technologies
We may use cookies and similar technologies (for example, browser storage) to help our website function, remember preferences, and understand how visitors use our site. You can manage cookies through your browser settings. Disabling cookies may impact certain features of the website.
Third-Party Services
Our website may link to or integrate with third-party services such as payment gateways, mapping services, and social platforms. These third parties have their own privacy practices. We recommend reviewing their privacy policies before providing information to them.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no website or transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, and comply with legal obligations. Retention periods may vary based on the nature of the information and applicable requirements.
Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion, and objecting to or restricting certain processing where applicable. To exercise these rights, contact us using the details in the Contact Us section below.
Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the Effective date above. Continued use of our website after updates means you accept the revised Privacy Policy.